Refund and Return Policy

At ORYX Vape Store, we prioritize delivering high-quality products and excellent customer service.

However, due to the nature of vaping products and hygiene considerations, we do not accept returns or provide refunds for any purchased items. All sales made through our platform are considered final.

We strongly advise all customers to review product details and descriptions carefully before placing an order. It is the customer’s responsibility to ensure they have selected the correct products, including flavors, device models, or accessories, to avoid any issues post-purchase.

If you receive a product that is defective, damaged during shipping, or incorrect, we urge you to contact our customer support team within 48 hours of receiving your order. While we do not process refunds or accept returns, we will work with you to address such issues, including offering potential replacements or solutions as appropriate.

For any further assistance or questions, please reach out to our support team. Thank you for understanding and choosing ORYX Vape Store for your vaping needs.